At Opulent Wears, customer satisfaction is our top priority. We strive to provide high-quality men’s unstitched suits, fragrances, watches, hoodies, and grooming products that meet our customers’ expectations across Pakistan.
If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.
1. Eligibility for Returns
We accept returns or exchanges under the following conditions:
- The product received is damaged or defective
- The wrong product was delivered
- The item has a manufacturing defect
To qualify for a return:
The request must be made within 3 days of receiving the order
The product must be unused, unworn, and in original packaging
All tags, boxes, and accessories must be included
Products returned without meeting these conditions may not be eligible for refund or exchange.
2. Non-Returnable Items
For hygiene and product safety reasons, the following items cannot be returned or exchanged unless defective:
- Fragrances / Perfumes (if opened or used)
- Skincare products (Serums) if the seal is broke
- Unstitched suits must be unused and uncut to qualify for return.
3. Exchange Policy
If you received a defective or incorrect item, we will happily arrange an exchange.
Steps for exchange:
Contact our support team within 3 days of delivery
Share order number and product images
Our team will review your request
Once approved, we will arrange a replacement shipment
4. Refund Policy
Refunds are processed only in the following cases:
- Product is out of stock for replacement
- Item is damaged during delivery
Refunds may be issued through:
- Bank transfer
- Mobile wallet (Easypaisa / JazzCash)
- Refund processing time:
- 5–7 working days after approval
5. Cash on Delivery Orders
Since most orders in Pakistan are Cash on Delivery (COD):
Customers must inspect the product upon delivery
If the parcel appears tampered or damaged, please inform the courier immediately
6. Return Shipping
If the return is due to our mistake (wrong or defective product):
✔ Opulent Wears will cover the return shipping cost.
If the return is requested for personal preference, the customer may need to cover the return shipping charges.
7. Order Cancellation
Orders can be cancelled before shipment.
Once the order has been dispatched, cancellation may not be possible.
8. Contact Us
For any refund or return requests, please contact our support team:
Email: contactmeopulent@gmail.com
Website: https://opulentwears.pk
Response Time: Within 24 hours
When contacting support, please include:
- Order number
- Product name
- Issue details
- Photos (if applicable)